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Call us at: 909-999-5614 | Contact Us

Shipping & Return

Shipping information

We currently ship from Orlando, FL, Las Vegas, NV and Houston, TX on business days when we receive your order. You'll receive a tracking number by email so you can check the status of your order as it is being shipped to you. To receive same day processing, please place an order before 12:00 PM EST. Please note that we do not ship on weekends or holidays. We can't cancel or edit any order that has been sent for delivery. To edit your order, contact us immediately.

*Domestic Orders:

USPS First-class Mail: Free shipping on orders over $30!
USPS Priority Mail: Orders under $75.00 will be charged a $5.75 flat rate, all orders over $75.00 will be shipped free!

*International Orders:

We currently ship ONLY to United States based addresses (US and Puerto Rico). We will manage to add more locations in the future. NO APO/FPO addresses will be able to be shipped.

**Important: Please make sure to check your spam folder if you don't receive our email notifications.**

Refund/Exchange Policy

We value your business here at BigMarvel.com. You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received the wrong item.).

No refunds will be given on any used merchandise or any of the following items: e-juice, batteries.

14-Day Warranty

If you feel that you need to use the 14-Day Warranty, received a product that was "Dead on Arrival" (DOA) or received the "Wrong Item", Please contact our customer service immediately.